Careers at Creative Homes

Careers at Creative Homes

Warranty Coordinator

Creative Homes is seeking a Warranty Coordinator.

Job Purpose

The Warranty Coordinator completes organization tasks to ensure deadlines are met and progress in the department is moving forward. Collaborates with homeowners, trade partners and additional team members to ensure all necessary information is provided for the completion of the task. Oversees scheduling and completion of all open warranty claims. Support Warranty Manager and Warranty Specialists in managing all items related to Quality Assurance. Strive to obtain a metric of zero open items at time of a home closing.

Warranty Coordinator Responsibilities

· Update on a weekly basis, print, and distribute Warranty Tracking Report.

· Manage 60-day and 11-month communication with homeowners, answering any questions that may arise as homeowners enter claims

· Scheduling Coordination between Creative Homes, Trades, and Homeowners.

· Work with CH Field Team to ensure accuracy and timeliness of weekly progress updates.

· Oversee and report on all open warranty items

· Complete organizational tasks that support the timely completion of warranty claims

· Develop a constructive and helpful working relationship with each homeowner as the main point of contact while managing the warranty email and phone

· Represent Creative Homes providing the customer complete confidence in your ability and the team’s ability to provide an incredible customer experience.

· Educate the customer on quality, process and our team approach at every opportunity

· Hold Neighborhood Builders accountable to timely completion of punch lists items and maintain communication as homeowners move into warranty

· Provide trade partners with weekly open item reports, managing deadlines and progress

· Enter and approve VPO’s in a timely manner

· Collect and analyze feedback from homeowners and trade partners to gauge satisfaction and success

· Perform other duties as assigned.

Qualification Requirements:

Must enjoy working in a fast-paced environment. Job requires excellent written and verbal communication skills, strong organizational skills with attention to detail and follow-through. Must have the attitude and ability to adjust to rapidly changing priorities and be able to prioritize multiple tasks simultaneously with a professional, positive demeanor.

Education and/or Experience:

· BA/BS in Construction Management preferred

· Two years’ experience in the Homebuilding Business preferred

· Prior experience in Customer Service and Warranty

· People management experience preferred

· Excel proficiency

· Strong organizational and planning skills

· Excellent written and verbal communication skills

· Attention to detail and follow-through

· Ability to lead and participate in meetings

· Ability to multi-task and work well under pressure

· Ability to interact with and support other team members

Want to Join Our Team?

Creative Homes offers a competitive compensation package and excellent benefits. If you enjoy a fast-paced work environment that strives to deliver an unmatched customer experience, please apply.

Hear From Our Homeowners

Creative Homes Testimonial

Everyone at Creative Homes was very easy to work with. They were very kind, helpful, professional and helped us through some ARC roadblocks so we could get the home we always wanted. My husband and I highly recommend Creative Homes!

Dan & Emilie
Creative Homes Testimonial
During the entire purchase, selection, and building process I found everyone I worked with very knowledgeable and friendly. I lived in Tennessee while my home was being built. The great communication kept me from feeling stress about not physically keeping an eye on the build. I was provided with many pictures as well.
Creative Homes Testimonial

We recently moved into our new home built by Creative Homes and we absolutely love it! The attention to detail and quality throughout is first class! We've received so many compliments from people who have seen it. From start to finish we received top notch customer service that went above and beyond any expectations. We absolutely recommend Creative Homes to anyone considering a build. You'll be glad you did!

Creative Homes Testimonial

The entire time at Creative Homes has been phenomenal to work with through our building process. This is the 3rd time I have built and everything about the process has been second to none. I appreciate the entire Creative team and cannot speak highly enough of their work!!

Creative Homes Testimonial

Building a home with Creative is more than a process of building a house. Its the people you get to meet, work with and get to know along the way. And Creative knows the right people to have in the right position.

Doug Brahee