Careers at Creative Homes

Careers at Creative Homes

Office Manager

As Office Manager, this position will oversee general office management duties and will serve as the Office Receptionist and Design Studio Welcome Ambassador for our guests, trade partners, and homeowners.
Job Type
Full-time, Part-time
Description

This role is responsible for a wide range of functions and aims to execute all administration duties for the office to the highest quality standards while scheduling Design Studio appointments and processing purchase agreement documentation. As Office Manager, this position will oversee general office management duties and will serve as the Office Receptionist and Design Studio Welcome Ambassador for our guests, trade partners, and homeowners. For the documentation process, primary duties are creating homeowner profiles, properly uploading purchase agreement documents, and file management. 


Office Manager Functions –  50%

·  Maintain reception area, closing conference rooms, break room, and all common areas in a clean and tidy manner at all times

·  Perform daily opening and closing duties [see process]

·  Welcome visitors in a warm and friendly manner; answer questions visitors have

·  Re-stock Hospitality, Kitchen and Conference Rooms with snacks and beverages for daily business

·  Stage digital signage for internal information and for homeowners appointments and closings

·  Preparing conference rooms and design center for meetings

·  Answering phones in a professional manner, and routing calls as necessary.

·  Receive, sort and distribute incoming mail/deliveries; Maintain mail distribution log

·  Maintain office supply closet in a neat and orderly fashion and monitor proper stock levels

·  Take inventory of office supplies and equipment; order and distribute

·  Maintain all office equipment, service requests and vendor contact information

·  Serve as an additional information technology resource and SME on using Office Equipment

·  Control all technology applications settings for Design Center, Reception Area and Office

·  Point of contact for general office needs, building maintenance, mailing, shipping, supplies, equipment, bills and errands

·  Engage with internal and external company event planning; Manage appropriate budgets

·  Seasonal: Upkeep irrigation & flowers; Remove snow & salt sidewalks; Adjust thermostats

·  Assist Fun Committee with event planning efforts

·  Perform other clerical receptionist duties such as filing, photocopying, mailings, etc.

·  Manage hired cleaning staff; verify performance and accountabilities

·  Keep updated records of office expenses and costs; Align to annual budget

·  Establish and maintain procedures for the operation of the office; Oversee adherence

·  Performs other duties and offers additional support to all departments, as needed.


Purchase Agreement Coordinator – 40%

·  Initiate timely kick-off notifications for new home sales

·  Create and organize customer permanent files

·  Process Purchase Agreements into production

·  Enter job information into Builder Trend

·  Process purchase agreement cancellations


Design Studio Ambassador – 10% 

·  Schedule Design Studio appointments on behalf of Design Specialist(s)

·  Review SSO change orders before scheduling design appointments

·  Proactively communicate with Homeowners on behalf of Design Specialist, as needed

Requirements

·  Energetic professional who doesn't mind wearing multiple hats and enjoys working in a fast-paced environment.

·  Experienced in handling a wide range of administrative support related tasks and able to work under pressure and independently with little or no supervision.

·  Well organized, flexible and willing to manage the administrative challenges of supporting an office of diverse people.

·  Must have the attitude and ability to adjust to rapidly changing priorities and be able to prioritize multiple tasks simultaneously with a professional, positive demeanor.

·  Must possess high initiative, integrity, strong work ethic, adaptability, strong aptitude, detail-oriented, a resourceful mindset, and consistent follow-through

·  Strong interpersonal skills, ethics, and cultural awareness

·  Advanced administrative, organizational, and time management skills

·  Excellent communication skills requiring good listening, speaking, and writing

·  General understanding and knowledge of phone etiquette and scheduling meetings

·  Systematic and efficient in daily tasks, time management and prioritization

·  Customer-focused attitude, with high level of professionalism and discretion

·  Continually seek opportunities to create or improve existing processes


Education and/or Experience

·  High School Diploma required; Associates Degree preferred.

·  Minimum of 1 year of experience in Customer Service or Office Administration.

·  Demonstrated knowledge of providing customer service and interacting with customers

·  Strong phone and communication skills. Bilingual English/Spanish preferred but not required

·  Resourceful and have strong problem-solving aptitude

·  Prior experience or background/exposure in the construction industry is preferred.

·  Proficiency with Microsoft Office Programs and able to learn other systems, as needed


Certificates, Licenses & Designations:  None required.

Want to Join Our Team?

Creative Homes offers a competitive compensation package and excellent benefits. If you enjoy a fast-paced work environment that strives to deliver an unmatched customer experience, please apply.
APPLY HERE

Hear From Our Homeowners

Creative Homes Testimonial
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We absolutely loved our new home from the first time we saw it, and have felt the same ever since moving in! From start to finish the entire process working with Creative Homes was smooth sailing. We couldn't be happier with our house or our home buying experience!

Matt & Shannon
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Creative Homes Testimonial
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Wow! It's hard to know where to even start and I know I won't be able to list everything, but I have to try and tell you how we awesome we feel about the whole building process with Creative Homes and how much we truly love our new home. The process of building with Creative Homes was the most relaxing (sounds weird, but so true!) home building experience we have ever been through. The communication provided from the very start until the very end has been phenomenal. Not once during the whole process did we ever sit and wonder what was going on regarding our home.  I honestly wish I could name everyone behind the scenes at Creative Homes who works so hard to make customers like us have such an awesome home building experience. This company has the standards and employees that all companies should take note of and follow the example of. 

Gunderson Family
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Creative Homes Testimonial
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I cannot express how happy we are with the overall experience we have had with Creative Homes. Everyday my husband and I say “we love our house”. Everything from the flooring to the fixtures turned out better than we could have imagined. From the beginning to the end Creative was there for us every step of the way! We are so grateful to Creative Homes for building our dream home!

Defore Family
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Creative Homes put together our dream home! We were so nervous about the process and making the wrong decisions, but they were there to make everything turn out perfect. They went above and beyond to make our needs met! 

Keandra
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We really had a great home building experience with Creative. Our home was completed on schedule and they worked closely with us on every aspect of the project. Our site supervisor was incredible – he was catching things before we even noticed them and had them remedied quickly and to our standards. Overall, we would highly recommend Creative and would build with them again in the future.

Matt & Amanda
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